Frequently Asked Questions
Watch Shop
A well-made mechanical watch (manual, automatic, chronograph...) uses up to 7 different types of Swiss or Japanese quality lubricants. Like any mechanical engine, these lubricants must be replaced after a specific cleaning process of all components. We recommend taking your watch to a watchmaker every 4 to 6 years to ensure the mechanism’s long-lasting performance.
For quartz watches, we recommend changing the battery every 1 to 2 years to prevent internal leaks that could cause long-term damage.
If periodic maintenance (every 4 to 6 years) is not followed, the watch may continue running seemingly without issues, but its components will deteriorate over time. This can lead to loss of accuracy or excessive wear of parts due to high friction within the mechanism, which in some cases may be irreversible.
A watch service typically takes between 2 and 6 weeks, depending on parts availability, starting from the date you approve the work. We always strive to meet this timeframe and do our best to complete the work earlier if possible. If any delays occur, we will inform you promptly.
Once you have made an inquiry, we will send you an estimated quote for the work. Then, you will need to drop off the watch at our workshop or send it by postal mail. After inspection, we will send you a final quote so you can authorize us to begin the repair or service. The work will be carried out according to the manufacturer's guidelines, with utmost care and professionalism.
Once completed, the watch will undergo a rigorous quality control. After payment, you can collect it at our store or we will send it to you by postal mail.
For every complete maintenance service we perform, we provide a 12-month Retro Chrono warranty on the work done, giving you added peace of mind.
Jewelry
For most jewelry, we recommend gentle cleaning at home once a month and professional cleaning every 6 to 12 months. This helps maintain shine and ensures stones and settings are secure. If you notice dullness, residue, or loose stones, we advise bringing your piece in sooner for inspection and cleaning.
Jewelry repairs typically take between 2 and 3 weeks, depending on parts availability, starting from the date you approve the work. We always strive to meet this timeframe and do our best to complete the job earlier if possible. If any delays occur, we will inform you promptly.
For every jewelry repair service we perform, we provide a 6-month Retro Chrono warranty on the work done, giving you added peace of mind.
Payment
At Retro Chrono, we offer various payment methods, including:
Credit and debit cards (Visa, Mastercard, American Express)
Bizum
Alipay and WeChat Pay
Diners Club
Discover
JCB
China UnionPay (CUP)
Yes, Tax-Free payments (VAT refund) are available for tourists residing outside the European Union. The refund applies only to tangible goods that must be exported outside the EU within a maximum period of 3 months. We will provide you with a simplified digital form so you can claim the VAT refund easily and conveniently.
You only need to present your passport at the time of purchase. Feel free to ask us in-store for more information or assistance.
Shipping
We offer two main shipping methods:
Standard shipping Via the local postal service (Correos), with tracking. This method has limited insurance coverage. Delivery time is 1 to 3 business days within Spain and 3 to 7 business days for most European countries.
Express shipping via DHL EXPRESSwith full insurance. Delivery typically takes 1 to 5 business days worldwide.
Do you have any questions?
A dedicated team is always available to assist you and answer all your questions. Contact us, we’ll be happy to hear from you.